Chambers Complaints procedure is provided for all lay and professional clients. Should a lay client (a person using a solicitor or authorised person to instruct Counsel) misplace or for some other reason find themselves without a copy, they can download a further copy from below:
Complaints can be made to:
The Legal Ombudsman, you can write to the Legal Ombudsman at:
The Legal Ombudsman ("LeO")
PO Box 6806,
Wolverhampton
WV1 9WJ
Telephone number: 0300 555 0333
Email: enquiries@legalombudsman.org.uk
Website: www.legalombudsman.org.uk
You must complain to the Legal Ombudsman either within six years of your barrister’s actions/failure to act, or no later than three years after you should reasonably have known there were grounds to complain. You must also complain to the Legal Ombudsman within six months of receiving your barrister’s final response to your complaint.
The Bar Standards Board ("BSB")
Conduct Department
289-293 High Holborn,
London
WC1V 7JZ
Telephone number: 0207 6111 444
Email: contactus@barstandardsboard.org.uk
Website: www.barstandardsboard.org.uk